Terms of service
Terms of Service
By using this website or purchasing from us, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use this website.
1. General
This website is operated by Lucina.
We reserve the right to update or modify these terms at any time without notice.
2. Orders & Contract
All orders placed through our website are subject to acceptance and availability.
Once your order is placed, you will receive an order confirmation email. This does not mean your order has been accepted.
A contract is only formed once your order has been dispatched.
We reserve the right to refuse or cancel any order at our discretion, including suspected fraud or pricing errors.
3. Pricing & Payment
All prices are listed in AUD and include GST where applicable.
Shipping costs are calculated separately at checkout.
We reserve the right to change pricing at any time.
However, this will not affect orders already confirmed.
If a pricing error occurs, we reserve the right to cancel the order and issue a full refund.
4. Shipping & Delivery
We ship Australia-wide and internationally.
Delivery timeframes are estimates only and may vary due to factors outside our control.
We are not responsible for delays once an order has been dispatched.
5. Use of Products
Our products are for external use only.
You must follow all instructions provided.
Lucina is not responsible for any adverse reactions, misuse, or failure to follow product instructions.
6. Consumer Rights (Australia)
Nothing in these terms excludes your rights under the Australian Consumer Law.
Where a product has a major failure, you may be entitled to a replacement or refund.
For minor issues, we may offer a repair, replacement, or store credit.
7. Returns & Refunds
Please refer to our Returns & Refunds Policy for full details.
8. Intellectual Property
All content on this website, including images, branding, logos, and text, is the property of Lucina and may not be copied, reproduced, or used without permission.
9. Limitation of Liability
To the fullest extent permitted by law, Lucina is not liable for any indirect, incidental, or consequential loss arising from the use of our products or website.
Our total liability will not exceed the amount paid for the product.
10. Force Majeure
We are not responsible for delays or failure to perform obligations due to events outside our control, including natural disasters, transport disruptions, or government actions.
11. Governing Law
These terms are governed by the laws of Australia.
12. Contact
For any questions regarding these Terms of Service, please contact:
hello@lucina.com.au
13. Promotions & Discount Codes
Discount codes are valid for a limited time and may be withdrawn at any time.
Only one code can be used per order unless otherwise stated.
Codes cannot be used in conjunction with other offers and are not redeemable for cash.
