Refund policy

Returns & Refunds

Lucina will only accept a return, exchange or refund if products are returned in their original packaging and condition within 30 days of purchase. No refund will be issued for products that have been opened, used or returned damaged.

To return a product, please contact:
hello@lucina.com.au

All return shipping costs are the responsibility of the customer.

If the product is defective or not as expected, please email us prior to returning your item so we can resolve the issue as quickly as possible.

If your order arrives damaged, please contact us at:
hello@lucina.com.au

Return Address
Luxxe Lounge
4/175 Ferry road, Southport
QLD, 4215, Australia

We will notify you via email once your return has been received and approved. Refunds will be processed to the original method of payment.

*We recommend using a tracked shipping service, as all transport risks are the responsibility of the sender.