Shipping Policy

At Lucina, we aim to ensure your order is delivered promptly and with care.

Order Processing

All orders are processed within 1–3 business days.
Once your order has been dispatched, you will receive a confirmation email with tracking details.

Please note that processing times may vary during peak periods or promotional launches.

Shipping Within Australia

We offer standard and express shipping options at checkout.

Delivery timeframes are estimated as follows:

Standard Shipping: 2–8 business days
Express Shipping: 1–4 business days

International Shipping

We offer international shipping to selected locations.
Shipping rates and delivery timeframes will be calculated at checkout based on your location.

Please note that international orders may be subject to customs duties or import taxes, which are the responsibility of the customer.

Shipping Delays

While we do our best to meet estimated delivery times, delays may occasionally occur due to factors outside of our control, including carrier delays or customs processing.

Incorrect Address

Please ensure your shipping details are entered correctly at checkout.
Luxxe Ritual is not responsible for orders shipped to incorrectly provided addresses.

Lost or Damaged Parcels

If your order arrives damaged or does not arrive within the expected timeframe, please contact us and we will assist in resolving the issue.

Email: hello@lucina.com.au